SHIPPING & RETURNS

The practical stuff. Everything you need to know about getting your order and sending it back.

Shipping

Australia

Standard Shipping: $10 | 3 to 5 business days

Express Shipping: $15 | 1 to 2 business days

International

Standard Shipping: $20 | 2 to 4 weeks

Express Shipping: $30 | 1 to 2 weeks

Delivery times begin once your order is dispatched and should be used as a guide. Shipping networks and customs can occasionally move at their own pace.

International orders may attract local duties, taxes or customs charges. Unless stated otherwise at checkout, these are the responsibility of the recipient.

Need to change your address? Email oceansobservatory@gmail.com as soon as possible. We move quickly, so we cannot guarantee changes once your order has been placed.

Please double-check your delivery details before ordering. Additional costs caused by an incorrect address, missed delivery, refused shipment or unclaimed order may be passed on to the customer.

Returns

Changed your mind? No problem.

We accept returns within 30 days of purchase, provided your item is unused, unworn and in its original condition, with all tags and packaging intact.

Gift cards cannot be returned or refunded.

Sale items and products purchased with a discount code are final sale for change-of-mind purposes. This does not affect your rights if something arrives faulty, damaged or incorrectly supplied.

Refunds

Once your return lands with us, we’ll inspect it and email you with an update.

Approved refunds will be returned to your original payment method. Depending on your bank, please allow 3 to 5 business days for the funds to appear in your account.

Original shipping costs are non-refundable for change-of-mind returns.

Exchanges

Need another size? We can exchange your item for the same product in a different size, subject to availability.

If the size you need is no longer available, we may offer a refund or store credit.

Return Shipping

Return shipping costs for change-of-mind returns and exchanges are the customer’s responsibility.

Please send approved returns to:

Oceans Observatory
14 Hawker Street
Currumbin Waters QLD
Australia

We recommend using tracked shipping. We cannot take responsibility for returns lost on their way back to us.

Faulty, Damaged or Incorrect Items

Something not right? Email oceansobservatory@gmail.com as soon as possible and we’ll sort it out.

Please keep the item and its original packaging so we can assess the issue. Oceans Observatory will cover reasonable return shipping costs for confirmed faulty, damaged or incorrectly supplied products.

Where a product does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or another remedy.

Starting a Return

Email oceansobservatory@gmail.com with your order number and reason for returning the item.

We’ll confirm whether it’s eligible and let you know what happens next.