PRIVACY
The important details on how we handle your information.
This Privacy Policy explains how Oceans Observatory collects, uses, stores and shares your personal information when you visit oceansobservatory.com, make a purchase, contact us or otherwise interact with our services.
What We Collect
When you visit our website, we may automatically collect certain information about your device and how you use the Site. This may include:
Your web browser, IP address, time zone and device type
Cookies installed on your device
The pages and products you view
The website or search terms that led you to us
Information about how you browse and interact with the Site
We refer to this as “Device Information”.
We collect Device Information using technologies including:
Cookies, which are small data files placed on your device or computer. You can manage or disable cookies through your browser settings.
Log files, which record activity on the Site and may collect information such as your IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.
Web beacons, tags and pixels, which help us understand how visitors interact with the Site and our marketing.
When you make or attempt to make a purchase, we may collect:
Your name
Billing and shipping addresses
Email address
Phone number
Order details
Payment and transaction information
Payments are securely processed by our payment providers. Oceans Observatory does not store complete credit card details.
We refer to this as “Order Information”. In this policy, “Personal Information” includes both Device Information and Order Information.
How We Use Your Information
We use your Personal Information to:
Process payments and fulfil orders
Arrange shipping and delivery
Provide invoices and order confirmations
Offer customer support
Communicate with you about an order or enquiry
Screen orders and activity for potential risk or fraud
Improve the Site and customer experience
Measure the performance of our marketing and advertising
Send marketing communications where you have consented or where otherwise permitted by law
Meet our legal and regulatory obligations
You can unsubscribe from marketing emails at any time using the link included in our emails or by contacting us directly.
How We Share Your Information
We may share your Personal Information with trusted third parties that help us run Oceans Observatory. These may include ecommerce platforms, payment processors, delivery providers, analytics services, marketing platforms and professional advisers.
We use Shopify to operate our online store. You can learn more through Shopify’s Privacy Policy.
We may also use Google Analytics to understand how visitors use our website. You can read Google’s Privacy Policy or install the Google Analytics Opt-out Browser Add-on.
We may disclose Personal Information where required by law or in response to a lawful request. We may also disclose it where reasonably necessary to protect our rights, customers or business.
We do not sell your Personal Information.
Personalised Advertising
We may use Personal Information to show you advertising or marketing communications that we believe may be relevant to you.
You can manage your personalised advertising preferences through:
Google advertising preferences
Microsoft advertising preferences
You may also be able to opt out of participating services through the Digital Advertising Alliance.
Cookies
Most browsers accept cookies automatically. You can remove or reject cookies through your browser settings, although doing so may affect how certain parts of the Site function.
Where required by law, we will ask for your consent before using non-essential cookies.
Overseas Disclosure
Some of our service providers may store or process Personal Information outside Australia, including in the United States, Canada and other countries where our technology, payment, analytics or marketing providers operate.
Where required, we take reasonable steps to ensure overseas recipients handle Personal Information in accordance with applicable privacy laws.
How Long We Keep Your Information
We keep Personal Information for as long as reasonably necessary to fulfil the purposes outlined in this policy, maintain business and financial records, resolve disputes and meet our legal obligations.
You may ask us to delete your Personal Information, subject to any legal or record-keeping obligations requiring us to retain it.
Keeping Your Information Secure
We take reasonable administrative, technical and physical measures to protect Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure.
No method of online transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
Your Rights
Depending on where you live, you may have the right to access the Personal Information we hold about you and ask for it to be corrected, updated or deleted.
You may also withdraw consent for certain uses of your Personal Information or object to particular forms of processing where applicable.
To make a request, contact us using the details below. We may need to verify your identity before completing your request.
Privacy Complaints
If you have concerns about how we have handled your Personal Information, please contact us. We will review your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner or another relevant privacy regulator.
Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes to our practices or for operational, legal or regulatory reasons.
The latest version will always appear on our website with the date it was last updated.
Contact
Questions, requests or concerns? Get in touch:
Oceans Observatory
Email: hello@oceansobservatory.com
14 Hawker Street
Currumbin Waters QLD
Australia